Reliant Reveal Blog Archives

Posted on

Grow Through What You Go Through

At Reliant, we are excited for another year of partnering with our customers to ensure that no matter the environment or the obstacles we encounter, the needs of our residents remain the number one priority. We have a great opportunity to unite forces, growing together, to improve the lives of our residents and empower our team members in the process.

What better way to ensure resident needs are being met than collaborating the development of quality assurance performance improvement (QAPI) activities with the staff that are in direct contact with the residents? QAPI is how we respond to areas identified as needing attention or that are found to be high priority based on needs of the resident and/or facility assessment. By proactively identifying areas of opportunity, our teams can unite and affect meaningful and lasting change.

Let’s take time to QAPI our QAPI programs! Are the current processes effective? It is important to continuously review and update our QAPI programs to reflect our goal to not only meet the standards laid out in the Requirements of Participation (RoP), but to exceed these guidelines and aim for higher quality care for our residents. By including all team members as active participants in quality improvement, we create an environment that prioritizes involvement and value ensuring that we GROW through what we go through TOGETHER.

TIPS TO ENSURE YOUR QAPI PROGRAMMING IS EFFECTIVE:

  • Develop a method to track, investigate, and prevent recurring adverse events.
  • Learn from your peers’ successes and obstacles.
  • Create quality targets.
  • Ensure a process is in place to receive, investigate, and process improvement for complaints/concerns.
  • Consider feedback from direct care staff, residents, and resident representatives.
  • Engage staff in your facility’s QAPI mission by offering training of strategies and tools.
  • Receive feedback from residents to improve the safety of the environment.
  • Consider the residents’ personal goals for health, quality of life, and daily activities.
  • Utilize data to identify quality problems and opportunities for improvement, and then set priorities for action.
  • Develop Performance Improvement Project (PIP) teams with specific tasks.
  • Perform Root Cause Analysis (RCA) to get to the REAL reason for the problem.
  • Develop a system of promoting and asking for continuous feedback.
  • Have a written/documented plan that includes steps necessary to identify, implement, and sustain improvements in all departments.
  • Monitor systems and processes to sustain and promote a ‘culture of quality’ for continuous improvement.

WAYS THERAPY CAN ASSIST WITH QAPI PROGRAMMING:

  • Routinely screen through direct observation and conversations with the resident/resident representative or caregiver.
  • Request facility reports such as MDS 3.0 Resident Level Quality Measure Reports, CMS 802 Form, ADL flow charts, etc.
  • Track residents utilizing splints to ensure consistent application and intact skin integrity.
  • Track residents with contractures or those at risk to ensure range of motion is being addressed as frequently as possible using natural opportunities.
  • Track residents with modified diets or liquids to ensure diet recommendations continue to be appropriate, allowing for patient to maintain nutrition, hydration, and quality of life.
  • Communicate timely and effectively including the presence of subtle signs and symptoms or care planning updates.
Posted on

Clinicians Who Inspire – January 2022 Cindy Akins

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. We spoke with Cindy Akins, Champion Level II Therapist and COTA/DOR. Cindy shared that effective time management, collaboration, and creativity have helped to maintain positive morale and success in her facilities.

Cindy spoke about some of the processes she uses to organize her time between the facilities where she provides care, highlighting the benefits of good organization in managing time while maintaining a positive attitude. She spoke to the importance of recognizing the impact of what we do as therapists: serve the needs of others, as a catalyst to motivate her to always keep keeping on.

Cindy also shared some innovative ideas for group therapy that have allowed residents to participate in functional, everyday activities that they enjoy. With facility and community collaboration, her facility was able to set up a fishing tournament for their residents using stocked water tanks, fishing poles, and therapeutic interventions. “We’re always trying to find activities that are functional, that will keep residents doing the things that they like.” This activity was such a hit that it is going to become an annual, community event. Cindy emphasized that therapeutic events like these become possible with the teamwork of all players on the interdisciplinary team.

Thank you, Cindy Akins, Champion Level II Therapist and COTA/DOR, for sharing your positivity and inspiration with those in your sphere of influence. You are making a difference!

Posted on

A Moving Experience

October is a month of moving experiences- temporal, seasonal, and physical! It’s the beginning of the last quarter of the calendar year and the beginning of the Medicare fiscal year. It ushers in the holiday excitement with weather changes and spooky decor. Amid all of this, it is Physical Therapy Month, and an excellent opportunity to emphasize encouraging mobility for our residents at every possible opportunity. Almost daily, articles are released citing the benefits of mobility from improving appetite to improving skin integrity to preventing contractures.  With that in mind, there is a steadfast need to maintain and improve mobility with our residents.

Incorporating “moving experiences” into the daily facility routine is multifaceted and can bring holiday cheer while also embedding a culture of mobility and independence. There is no amount of too little movement- if residents are moving, benefits are happening. This may look like a high five in the hallway, door decorating contests, a shoulder shrug or leg kick “dance break” with music over the loudspeaker and referrals to therapy for concerns for safety with mobility.

It’s impossible not to think of the effect COVID-19 has had on industry as we round the second year under a healthcare emergency cloud, but we adapt. Skilled nursing residents and staff are resilient and keep looking forward. With an arsenal of wellness and mobility strategies provided to residents, we shape a holistic, healthy environment in which to thrive.  Remember, Reliant therapists are champions at mobility and are equipped to combat barriers to a quality “moving experience”. Thank you for partnering with Reliant!

Posted on

Care Matters Spotlight – Riverside Health & Rehabilitation

Ms. Turner arrived at Riverside Health and Rehab after suffering a devastating brain bleed that resulted in her depending on both breathing and feeding tubes. Upon arrival, Ms. Turner’s initial prognosis was that she likely would need to reside in the long-term care facility with assistance. 

While at Riverside, Ms. Turner received physical, occupational and speech therapy services alongside a restorative nursing program. The Riverside team worked closely with the facility team to ensure she received the best possible care. In time, she began to flourish, and her abilities with therapy improved, as well as her independence with the Riverside nursing team. 

During her stay, Ms. Turner enjoyed reminiscing about cooking for her “babies” and was able to improve her functional communication skills by talking about the recipes she cooked for her family.

After three months, Ms. Turner was able to get in and out of bed independently, walk household distances and climb stairs with supervision, complete all her self-care tasks with set-up, and enjoy meals again!  With the improvements Ms. Turner made over the three-month stay at Riverside Health and Rehab she was able to regain her functional independence to return home with her family. Way to go Ms. Turner and team!

Posted on

Success Beyond Discharge

As skilled nursing facility providers and caregivers, we are privileged to experience many of the fruits of our patient’s progress during their stay, directly related to the services and care that we provide. We are able to share in the excitement and pride that accompanies progress towards a safe discharge to the next level of care after sustaining an often times life-altering injury or health-related episode. But what about life after discharge from our care? Are we confident that our patients and their caregivers are equipped to maintain their progress and successful outcomes, on their own?

The healthcare community, including the Centers for Medicare and Medicaid Services (CMS), emphasizes the importance of interdisciplinary, comprehensive discharge planning from the time of the patient’s admission. Recent literature suggests that the interdisciplinary team (IDT) is able to reduce hospital readmissions and facilitate successful outcomes beyond discharge through provision of high-quality discharge information, participation of the patient and caregiver in the discharge process and focus on increasing the patient and caregiver’s understanding of the discharge information (Hesselink et. al, 2014).  All skilled nursing providers play an important role in the interdisciplinary approach to discharge planning, and a collaborative partnership between therapy, facility staff, case managers, family, and the patient is paramount to success. The weight of the interdisciplinary team’s commitment to patient and caregiver preparation for the next level of care cannot be overlooked. Consider these key components of discharge planning throughout the patient’s stay:

  •  Upon admission:
    • From the time of admit, discharge plans should be considered. Goals should be developed and updated to ensure preparedness for the setting, level of assistance, and needs anticipated at discharge.
  • Throughout the episode of care:
    • Consider a system to ensure all staff are aware of the patient’s personal goals. Implement ongoing patient/caregiver education for health literacy, functional targets, and training to allow ample time for questions, problem solving, and repetition prior to time of discharge.
  • At time of discharge:
    • Provide clear, comprehensive, and accurate information regarding the patient’s discharge level of function, recommendations for equipment or follow-up care, and level of assistance or supervision for daily tasks. Enable the patient and caregiver’s understanding of skilled staff recommendations.

Reliant has created proprietary resources to guide clinicians through comprehensive, effective discharge planning. These resources can also facilitate education, trainings, and increased opportunity for IDT discussion.  Check out Reliant’s Discharge from Therapy to Community Packet and Discharge from Therapy to Nursing Packet to ensure that your patients and caregivers are properly prepared for the next level of care.

With effective discharge planning that occurs throughout the patient’s episode of care, we can facilitate carryover of learned strategies, patient and caregiver confidence, reduced risk of rehospitalization and successful outcomes beyond discharge from therapy.  Reliant is proud to partner with you to confidently guide our patients, caregivers, and staff through discharge planning that will lead to patient success beyond discharge!

References

Hesselink, G., Zegers, M., Vernooij-Dassen, M., Barach, P., Kalkman, C., Flink, M., Öhlen, G., Olsson, M., Bergenbrant, S., Orrego, C., Suñol, R., Toccafondi, G., Venneri, F., Dudzik-Urbaniak, E., Kutryba, B., Schoonhoven, L., Wollersheim, H., & European HANDOVER Research Collaborative (2014). Improving patient discharge and reducing hospital readmissions by using Intervention Mapping. BMC health services research, 14, 389. https://doi.org/10.1186/1472-6963-14-389

Posted on

Clinicians Who Inspire: September 2021 Melissa Huggins

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. This month we spoke with Melissa Huggins, Champion Level II Therapist, PTA, and Director of Rehabilitation at Panora Specialty Care in Iowa.  Melissa states that dealing with the effects of COVID-19 really forced her to think outside the box.  She mentioned the need for creativity in therapy interventions to help encourage participation in sessions.  Melissa and her team like to use Reliant resources like A Year of Wellness to help generate creative ideas.  One of Melissa’s favorite activities has been card making with patients during therapy.  The patients worked on their individualized therapy goals in conjunction with making cards for other residents who weren’t getting as much interaction.  A lot of the residents knew of others who might benefit from a little “pick-me-up” card, but if not, the therapy staff assisted in making those connections.  As part of their therapy intervention, the patients were often able to deliver the cards to their resident friends in person.  Melissa reports that these cards made everyone, from the therapy staff to the residents, very happy!  These interactions helped residents who were spending more time in their rooms to socialize and, in some cases, even leave their rooms to connect with other residents.  Melissa also reports that pictures of residents in therapy sessions being featured on social media is seen as a privilege.  One resident even told her, “You’re going to make me a star!”  Not only are your residents STARS to us, Melissa, but you are also as is the entire team at Panora Specialty Care!

Posted on

A Refresher on Fall Prevention Strategies

As the Delta variant of COVID surges through the country, long-term care facilities are forced to revisit the effects of closure, social distancing, and isolation on residents.  This variant has caused healthcare professionals to reframe thinking from potentially leaving a pandemic behind, to best practice strategies to mitigate an ongoing response pattern. Facility staff should revisit the impact moving in and out of isolation has on residents. Consequently, a refresher on fall prevention strategies is appropriate.

Isolation has detrimental effects including reduced mobility, decreased cognition, increased depression, weight loss, and increased risk for falls. While the list of obstacles at times seems insurmountable, keen interdisciplinary teams can be a shining light to our residents by constantly adapting, advocating, evolving, and simply showing up. Though increased isolation may lead to residents spending more time alone, unsupervised in their rooms, putting them at an increased risk for falls, there are ways to reduce this risk through a proactive, interdisciplinary team approach.

Consider implementation of these simple tips to help mitigate the risk of falls:

  1. Keep frequently used items within reach, especially the call button.
  2. Educate new staff on residents’ preferences and nighttime routines: lights on/off, TV on/off, toileting schedule, bed positioning, etc.  
  3. Make time to reassure residents who are feeling isolated and lonely.  Even 2-3 minutes of non-task-oriented company is beneficial. Set up virtual visits with family and friends. Decreased anxiety and agitation lead to calmer residents, and hopefully, fewer falls.
  4. Place any mobility devices in the best position for self-transfer; remove if unable to self-transfer to avoid fall risks.
  5. Take extra care to reduce clutter and ensure clear pathways in the residents’ rooms. Remove any throw rugs or items that may be blocking pathways.
  6. Ensure exercise programs, including therapy, stretching, and balance activities are available to all residents as appropriate. Improved strength and balance can assist with fall prevention and help lessen injuries should a fall occur.
  7. Identify residents’ interests and collaborate with the interdisciplinary team to facilitate creative ways for them to participate in preferred leisure activities.  
  8. Refer to physical therapy for balance strategies, assistive device assessment and training, strengthening, transfer training, gait assessment and training, bed mobility training, education on fall prevention, and floor transfers.
  9. Refer to occupational therapy for strength training, balance training, transfers and bed mobility training, facilitation of self-care independence, adaptive equipment training, education on safety awareness, room modifications, and/or cognitive training.
  10. Refer to speech therapy for expressive and receptive communication skills training and strategies, memory, attention to task, sequencing, and safety awareness training techniques.

Educate staff to watch for signs and/or changes which may reflect an increased risk for falls and proactively adapt environments at every level. With a team approach of collaboration and communication, facilities are well equipped to not only reduce the risk of falls for this vulnerable population, but also to ensure that No Patient is Left Behind.  

Posted on

Clinicians Who Inspire: August 2021 Shannon Rasmussen

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. This month we spoke with Shannon Rasmussen, Champion Level II Therapist, and SLP at Pecan Tree Rehabilitation & Healthcare in Texas. Shannon states that working through the pandemic was the most trying time of her SLP career.  What kept her encouraged during those times is the advice she now gives other clinicians, “remember why you became a therapist.” Shannon stresses the importance of staying focused on remembering that we are in our field of work to help others. This focus is what motivated her to use her vocation to provide a positive, meaningful impact during the pandemic. When social isolation became a reality in her facility, Shannon decided to tackle a very real consequence of isolation- weight loss. She met with the dietary manager, and together they initiated a snack cart, filled with a variety of the residents’ favorite snacks. This cart would make its rounds at the facility and provide a real pick-me-up (and additional calories) to the residents spending increased time in their rooms. As in many facilities, another area of concern was the loss of communal meals. Shannon recognized that residents spending increased time in bed could negatively impact their cognitive and communication skills. She worked with the IDT to ensure residents were up and enjoying mealtimes. She even facilitated roommates enjoying socially distanced meals together while seated and facing each other to promote mealtime conversations and socialization. These seemingly straightforward strategies are just a couple of examples of Shannon and her IDT communicating, brainstorming, and working together to bring back some sense of normalcy during demanding times and a reminder to us to focus on our calling to provide patient-centered care. Thank you, Shannon, and team, for being clinicians who inspire each other, your patients, and all of your therapy peers! Keep up the amazing work you do each and every day!

Condensed Version:

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. This month we spoke with Shannon Rasmussen, Champion Level II Therapist, and SLP at Pecan Tree Rehabilitation & Healthcare in Texas.  What kept her encouraged during trying times is the advice she now gives other clinicians, “remember why you became a therapist.”  When social isolation became a reality in her facility, Shannon decided to tackle a very real consequence of isolation- weight loss. Together with the dietary manager, they initiated a snack cart, filled with a variety of the residents’ favorite snacks. Another area of concern was the loss of communal meals. She facilitated roommates enjoying socially distanced meals together while seated and facing each other to promote mealtime conversations. These are just some examples of Shannon and her IDT working together to bring back some sense of normalcy during demanding times and a reminder to us to focus on our calling to provide patient-centered care. Thank you, Shannon, and team, for being clinicians who inspire each other, your patients, and all of your therapy peers! Keep up the amazing work you do each and every day! #CareMatters

Posted on

A Motivating Movement: Promoting Restorative Care Through Everyday Activities

As the occupancy of residents in our facilities begins to rebound, labor challenges appear to be one of the biggest dilemmas nursing home operators are facing. With staffing shortages, it may be difficult to implement optimal programming; however, as healthcare professionals in skilled nursing we are governed by the overarching concepts of quality of life, quality of care, and patient-centered care that are present in the 2016 Medicare and Medicaid Program Reform of Requirements for Long Term Care Facilities (81 FR 68688). These requirements provide the minimum framework of effective care regardless of resource availability or staffing.

Facility staff members should feel empowered to live a culture that improves resident’s quality of life and promotes healthy aging.  Providing extra “care on the move” throughout the day while performing usual daily tasks makes a tremendous difference and allows facilities to meet federal requirements.  Providing “care on the move” allows facilities who are facing staffing challenges or inconsistent program execution to meet residents’ needs and potentially document their “moves” on the MDS.

A key element at the center of this quality-of-life promotion is emphasizing resident’s ability versus disability and capitalizing on what the resident can do over what they cannot.  Some examples of “care on the move” that take advantage of improving or maintaining abilities include:

  • Allow any resident who is able to ambulate short distances or propel themself in their wheelchair, to mobilize to and from daily weight checks.
  • Use daily assist with dressing and grooming as a time to incorporate effective communication by allowing time for conversation and encouraging the resident to express wants/needs, and complete tasks as independently as possible.
  • When a resident is toileting, provide encouraging verbal cues versus automatic physical assist, as much as safely possible, to allow for maximal independence.
  • Utilize bed mobility and transfers with a resident as an opportunity to encourage the use of bed rails; and to provide training for rolling, supine to sit, and positioning themself in bed.
  • Use the facility PA system to elicit facility-wide range of motion activities. For example, when music is played, all restorative trained staff take time to assist with range of motion goals or perform sit to stand activities with the residents.

The moments spent reinforcing residents’ abilities builds both resident and staff confidence and satisfaction, and ultimately improves quality of life. For those facilities that have restorative nursing programs in place, “care on the move” is an additional avenue to promote the health and wellness of residents. In the face of challenges, we must do our part to ensure that our residents’ care needs come first. Lead the way with your interprofessional team by providing your residents those extra moves that make a difference!  

Posted on

Clinicians Who Inspire: July 2021 Danielle Grove

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. This month we spoke with Danielle Grove, Mentor Therapist, COTA and Director of Rehab at University Park Nursing and Rehab in Iowa. Danielle credits her facility’s ability to maintain positive morale throughout the pandemic to continual communication with an interdisciplinary team approach. She shared the impact of therapy education and training with nursing staff on repositioning, swallowing, and ADL completion; allowing continual care and success even when restrictions were put in place to mitigate risks of transmission. “Without all of us working together, we wouldn’t be able to come together to be successful and positive for our patients”. Danielle also shared her team’s focus on promoting positivity throughout their building and community with patient-centered groups and celebrations. She recommends use of Reliant’s “A Year of Wellness” program, collaboration with Activities and Marketing departments within the facility, and collaboration with patients to identify fun ideas and opportunities to gather for a therapeutic activity that may also serve as a bright spot in your patients’ day. Through Danielle and her team’s efforts, they’ve seen a change in not only their building’s morale, but also their reputation in the community. Thank you, Danielle and team, for being clinicians who inspire each other, your patients, and all of your therapy peers! Keep up the amazing work you do each and every day!

Posted on

The Sweet and Salty of Return to Normalcy

As the public healthcare emergency (PHE) lightens and with vaccines abundant in the U.S., many businesses are feeling a note of normalcy. Nursing homes have been given the green light to reopen, but continue to be a target of investigation, regulatory ribbon, and reduced consumer trust. This paradoxical environment highlights the sweet and salty of long-term care (LTC). Prior to the pandemic, LTC’s focus was enhancing resident’s outcomes, improving quality of care and quality of life, and fostering a home environment worthy of the residents within.  As difficult as it may have been in the moment, we now know it was truly the sweet stuff.

During the height of the PHE, regulation and policy aligned to create a salty recipe for long-term care. Reporting requirements, acquiring PPE, reduced access to care, and navigating surveys overshadowed previous focuses. Through this pandemic, we’ve learned the necessity of the salty. Salt brings balance and accountability, but when added without first testing the effectiveness of current spices, it can quickly ruin a meal. When regulation, reporting, and accountability metrics are balanced in relation to care needs, quality outcomes, and resident satisfaction, a delightful sweet and salty mix, in high demand for any consumer, is created.

As we emerge into this new era, many are fatigued, short staffed, and considering alternatives to long-term care. Let’s partner together to remember the sweet, learn from the salty, and create an enhanced recipe. Embrace each step of reopening with a dash of optimism and a cup of determination. Give a patient a hug, ignite communal dining and activities with fanfare, have a welcome party in the therapy gym, hype the benefits of group therapy, and celebrate family and friend’s visitation! Talk openly about the expectations for infection control, safety measures, and possible temporary isolation needs. This balance will help achieve a transparent trust with our residents, their loved ones, and care partners.

Don’t let the sweet get lost in the salty, share resident and facility successes with Reliant’s Model 103.0 reports. Spotlight Reliant therapists who exhibit clinical excellence by climbing the Clinical Ladder and facility team who SMILE with purpose. Never hesitate to GROW your brand. Our partnership brings the best ingredients to demonstrate your facility’s value, skill, and compassion in the community. Bon Appetit!

Posted on

Celebrating SLPs and Their Distinct Role Within the IDT

The field of speech pathology grew in the 1920s as clinicians began to work with soldiers, returning home from World War II, suffering from brain injuries. Since then, speech and language pathologists (SLPs) have helped countless individuals as experts in the field of communication, swallowing disorders, and cognitive impairments in a variety of settings.

As we celebrate Better Hearing and Speech Month, we recognize SLPs and acknowledge their immense influence in improving the quality of our residents’ lives and being key members within our interdisciplinary teams (IDT).

With the introduction of the patient driven payment model (PDPM) in recent years, SLPs are now more than ever actively engaged with the IDT to ensure the MDS accurately portrays the residents’ clinical characteristics and skilled need. Since SLPs are qualified leaders in the areas of cognitive-linguistic impairments and dysphagia, including them in conversations as the MDS coordinator completes sections C, K, and I, can improve the accuracy of these assessment areas, as accuracy of the MDS remains a critical component of the PDPM and ensures resources are available for each resident’s unique needs. By working with the nursing team, SLPs also provide a multi-disciplinary approach to patient care that is focused on patient outcomes, ensuring both quality of life and quality of care expectations are exceeded.

Recently, as a result of SNFs receiving an unintended increase in payments,  CMS has expressed its intention of recalibrating the PDPM “as quickly as possible,” in an attempt to restore it to the original budget-neutral goal. As CMS continues to monitor PDPM and its effects on payments, the IDT will need to ensure accurate and thorough medical documentation is present within the patients’ charts. Due to a sharp change in utilization for speech resources, CMS will be reviewing cases to ensure that speech services were directly linked to a doctor’s order, such as for patients with swallowing issues who require a modified diet.

This month we pause to thank our SLPs and their dedication. Since the inception of the field of speech and language pathology, SLPs continue to rise to the challenge daily. Staying abreast of the latest advances in their field including regulatory changes and requirements, they continue to advocate for the necessity of speech language pathology interventions for the safety and well-being of individuals. SLPs remain a valuable asset to the IDT as a facility leader in dysphagia management, communication and cognitive interventions, and patient and caregiver education.

Posted on

Coronavirus Scams, A Year Later…

This time last year, increased reports of scams and phishing attempts referencing COVID-19 captured our attention causing us to be vigilant to protect our businesses and patient information.

Fast forwarding to this year, many states have begun to lift COVID-19 restrictions, but the bad actor’s scams and phishing attempts have not let up. They continue their tactics to entice us through scams and/or phishing attempts.

Many times these attacks appear as innocent emails seeking assistance or providing information regarding the COVID-19 crisis. Bad actors are taking advantage of this crisis to prosper or do damage.  Their criminal actions are becoming increasingly sophisticated and look very official, as if coming from government agencies and health organizations.

Today and always, let us remember, it is critical to continue vigilance with all email correspondence and access to websites, but particularly those referencing COVID-19 updates, maps, donations, notifications etc.

To avoid becoming a victim, follow the guidelines below:

  • Never click on links or open attachments within unexpected emails.
  • If you receive a suspicious email appearing to come from a legitimate organization such as CDC, WHO, FEMA etc., confirm its legitimacy.  Make sure links direct you to the official site by hovering over the link.  Report suspicious email to your company’s Information Security Department.
  • If you visit a website or receive a pop-up window directing you to a phone number for support desk assistance, DO NOT call the number, instead contact your company’s Information Security Department.
  • Never share your password with anyone.

Continued trends noted to date include:

  • Malicious websites – sites referencing coronavirus or COVID-19 in the URL. Thousands of new websites have recently been registered to distribute malware when the user accesses the site.
  • Spam – emails trying to grab your attention to sell information or goods now in high demand such as masks, hand sanitizers, COVID-19 drugs, etc.
  • Phishing – emails posing to be from legitimate organizations such as the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Federal Emergency Management Agency (FEMA), etc. These emails contain malicious links, and some are collecting personal information.
  • Fake charities – emails and websites asking for donations for studies, healthcare professionals, victims, or other activities related to COVID-19.
  • Fake internal HR or IT communications such as coronavirus surveys pretending to be from your company’s HR or IT department – these sites are attempting to obtain your User ID and password or other personal information.
  • Fake notification of infection – beware of emails reporting you have been exposed to an infected individual, particularly ones asking for personal information to proceed.

 Always Think Before You Click.

Posted on

With Them for the Long Haul

According to Harvard Health Blog, recent studies indicate that 50-80% of patients recovered from COVID-19 continue to have at least one adverse symptom three months after the onset, even if the patient no longer tests positive for the virus.  This emerging condition has been described using a variety of terms including: “Post-Covid-19 Syndrome”, “Long COVID”, “Post-Acute Sequelae of SARS-COV2 infection (PASC)”, and “Long-Haulers”.  As healthcare providers to the most vulnerable population, it is our duty to monitor the evolving evidence in this area and adapt for timely identification and intervention of needs.  

Though what predisposes an individual to developing “Long COVID” is still unknown, a number of those with even mild symptoms have continued to experience lingering effects. Some of the troublesome symptoms that have been observed with “Long COVID” include many of the same musculoskeletal, cardiopulmonary, oral/respiratory, neurological, and psychological dysfunctions that are seen with active COVID-19. Furthermore, it has been noted that some individuals recovering from COVID-19 develop new conditions or complications of pre-existing conditions as a result of the illness.

Rehabilitation’s distinct role in COVID recovery and “Long COVID” is clear. Therapy can intervene to assist “Long Hauler” patients by maximizing their participation and performance in daily function with the use of the following:

  • Referral to the IDT when changes in clinical presentation emerge
  • Patient-specific musculoskeletal and neurological re-training
  • Individualized cardiopulmonary programming
  • Dysphagia analysis and treatment
  • Compensatory strategies to assist with cognitive re-training
  • Environmental modifications to facilitate increased participation and decreased risk of injury
  • Trauma-informed approaches to care when addressing the psychological effects of prolonged isolation
  • Patient and caregiver training on adaptive techniques and equipment
  • Patient education to promote health literacy

Reliant is actively engaged with the therapists in the field by developing resources such as Reliant’s Post COVID Clinical Considerations in order to equip the care team to positively impact patients and residents. Evidence continues to emerge, but the tools and knowledge do exist to address the physical, cognitive, and psychosocial needs that COVID-19 has introduced. Whether newly diagnosed as COVID positive, challenged by long-term effects of “Long COVID”, or facing an entirely new condition as a result of COVID-19, a patient or resident will never feel alone as they can rest assured that we’re with them for the long haul.

References:

Anthony Komaroff, MD. “The Tragedy of Long COVID.” Harvard Health Blog, 1 Mar. 2021, www.health.harvard.edu/blog/the-tragedy-of-the-post-covid-long-haulers-2020101521173.

AOTA. “Research: Occupational Therapy and Physical Therapy Provide Significant Rehabilitative Value in Post-Acute Care.” American Occupational Therapy Association, 5 Apr. 2021, www.aota.org/Advocacy-Policy/Federal-Reg-Affairs/Therapy-Outcomes-Post-Acute-Settings.aspx.

Cutter, Matthew. “COVID Long-Haulers: An End in Sight?” ASHAWire, 5 Mar. 2021, leader.pubs.asha.org/do/10.1044/leader.FTR1.26032021.42/full/.

Royal College of Occupational Therapists. “A Quick Guide for Occupational Therapists: Rehabilitation for People Recovering from COVID-19.” Rcot.co.uk, Apr. 2020, www.rcot.co.uk/files/guidance-quick-guide-occupational-therapists-rehabilitation-people-recovering-covid-19-2020.

WHO. “COVID-19 Clinical Management: Living Guidance.” World Health Organization, World Health Organization, 25 Jan. 2021, www.who.int/publications/i/item/WHO-2019-nCoV-clinical-2021-1.

Posted on

The Distinct Value of Physical Therapy in Trauma-Informed Care

About 70% of adults in the U.S. have experienced at least one traumatic event in their life.1 COVID-19 may have resulted in a traumatic experience for many, while for others it may have triggered re-traumatization from past experiences. The experience of trauma or re-traumatization during a patient’s rehab stay cannot only result in physical, psychological, and emotional health conditions, but also impede therapeutic rapport, the patient’s feelings of safety, and the overall healing and recovery process.  By putting into practice the core principles of trauma-informed care (TIC): patient empowerment, choice, collaboration, safety, and trustworthiness, physical therapists can help prevent trauma and re-traumatization while increasing overall patient health and well-being.

Physical therapists have a responsibility to become trauma-informed and respond to each patient’s needs with a holistic approach by preventing re-traumatization and creating a supportive and safe environment for a patient’s rehabilitation journey. When the therapy team has been alerted to a history of trauma or is aware of a particularly stressing event such as loss or isolation during the pandemic, consider this history during the development of goals and treatment approaches.  For example, provide education on the impact and empowerment associated with improving the level of independence with bed mobility or transfers. Assess and modify environmental factors that trigger re-traumatization. Other tips to implement through interventions may include identifying alternative approaches to physical assistance (i.e., sit to stand assistance with equipment support instead of hands-on approach), clearly communicating the purpose and process of the activity before providing manual interventions (i.e., explaining hand placement before intervention initiated), and identifying and respecting preferences (i.e., gender preference with close interactions such as bed mobility tasks).

Many of the patients we serve have a history of trauma or may be experiencing a traumatic experience through their illness or injury.  Some have faced loss through COVID-19, while others may internalize fear and uncertainty through prolonged hospitalization and isolation in response to the pandemic.  Trauma has lasting implications on an individual’s health and well-being. The physical therapist that approaches each individualized plan of care with function and the emotional well-being of the patient first and foremost will demonstrate the distinct value of physical therapy in trauma-informed care.

National Council for Behavioral Health. (2015, Jan 8). Retrieved March 8, 2021, from https://www.thenationalcouncil.org/BH365/2015/01/08/strengthening-personal-community-resilience-mitigate-impact-disaster-trauma/.

Posted on

Spring Into Motion: Ideas to Encourage Resident Mobility

Social isolation resulting from the health care emergency is directly correlated with reduced everyday activity, which in turn leads to decreased mobility and independence for our residents. Mobility is an essential component of quality of life; the loss of opportunities for mobility can lead to undesirable health outcomes such as skin integrity issues, musculoskeletal disorder exacerbation, increased pain, pneumonia, circulatory problems, incontinence, debility, depression, and increased risk of falls.


The benefits of movement and mobility have long been researched and proven to stimulate circulation, increase joint flexibility, prevent contractures, strengthen muscles, improve self-esteem and feelings of independence, facilitate the resident’s ability to socialize, and even stimulate appetite. There are endless opportunities to encourage increased movement to foster improved quality of life and ultimately allow for happier, more independent residents.

Helpful tips to get residents moving:
• Offer walk to dine as safely allowable. Increasingly encourage the “long route” to the dining room.
• Play residents’ favorite music throughout the day and encourage mobility through dance.
• Engage balance while making the bed as part of the normal morning routine.
• Encourage exercises such as sit to stand during TV commercial breaks or every hour on the hour.
• Facilitate a game of balloon toss while sitting socially distant in a common area to increase upper body mobility and socialization.
• Promote stretching to maintain or increase flexibility—urge residents to reach further with each attempt. Stretching can be integrated into daily self-care routines!
• Challenge fine/gross motor coordination while performing resident-driven activities such as crafts, writing letters to family, gardening, or other leisure activities.
• Create simple scavenger hunts within the facility or in the resident’s room. With Easter just around the corner, consider organizing an Easter egg hunt!
• Provide health literacy on the risk of reduced mobility, the importance of exercise routines and sitting upright throughout the day.
• Encourage a daily routine of fully dressing and grooming to increase out of bed (out of room as able) activity throughout the day.
• Enlist family member support when available. Have them join the resident virtually for exercise, dancing, or leisure activities.
• Refer to physical therapy and/or occupational therapy when safe mobility is a concern.

The public health emergency continues to introduce unique considerations related to social isolation; however, communities are continually showing a steadfast ability to work together to meet residents’ needs. Through interdisciplinary communication all can be advocates for increased mobility and socialization opportunities for each resident, which will lead to improved physical and mental well-being. It takes each member of the team to offer insight to devise the perfect care plan that will lead to positive patient outcomes. By working together, mobility will continue to bloom through the pandemic and beyond!

Posted on

Intentional Ideas to Fuel Your Residents with Unintended Weight Loss

To those working on the front lines in nursing homes and skilled nursing facilities, it comes as no surprise to hear that CMS is directing state surveyors to be alert and investigate those residents experiencing a significant decline in their condition during the pandemic particularly those residents with weight loss and/or a decline in mobility. As we know, weight loss and changes in mobility can be a direct effect of increased social isolation resulting from the healthcare emergency.  Essential quarantine and social distancing come with a high cost for our seniors who already experience higher incidences of loneliness and isolation. Healthcare professionals have the skills to address the wide range of challenges that increased isolation has introduced to our long-term care residents.

Decreased taste and smell and diminished appetite can lead to poor eating habits and weight loss, and unfortunately these are often devastating side effects that isolation and various illnesses generate. Weight loss can cause complications ranging from dehydration and increased confusion to increased risk of skin breakdown, all of which inadvertently lead to decreased ADL and functional mobility independence.

There are many ways appetite can be encouraged within your facilities, including the following:

  • Offer small meals often including protein packed small meals/snacks several times a day.
  • Trend meal intake and maximize snack or mealtimes reflective of better appetite. If you know that a resident traditionally eats more in the evening, use that time to offer favorite, protein-rich foods.
  • Train and engage all staff in meal assistance including administrators and activities staff to assist with meal set up and feeding (opening cartons, cutting meat, self-feeding, encouragement).
  • As infection control allows, offer the structure of eating at a table as opposed to alone in the room or in bed.
  • Remove wrappings, boxes or covers and move food to an actual plate/bowl so that food looks homemade and appetizing.
  • Fortify food with things like yogurt, cream, honey, butter, and/or oats to meals to increase caloric intake and boost energy.
  • Always have snacks and beverages handy. Make eating a communal event as much as possible while following infection control precautions. Meals should be enjoyable and not rushed.
  • Enlist family member support when able.  Have them join the resident virtually for meals.
  • Remember that food has to be eaten to count. Honor resident choice and encourage selection of favorite foods, even if it’s cereal for supper!
  • Coordinate opportunities with therapy and activities to encourage exercise and activity to help stimulate a healthy appetite.  
  • Timing therapy sessions to assist patients in routine daily functions including getting dressed and out of bed for meals to improve alertness and mobility for safe intake of meals/snacks.
  • Refer for speech or occupational therapy screening when safe chewing/swallowing or self-feeding or positioning are of concern.

Fun fact: Did you know that the scent of cinnamon, citrus, spearmint, and peppermint can all stimulate appetite and alertness?

As the public health emergency continues, we must continue to rise to our residents’ needs. It is crucial to be diligent about monitoring weight and enriching resident care plans with nutritional and physical activity interventions to prevent weight loss. The keys to successful resident outcomes during a pandemic are knowledge, communication, and collaboration. Reliant Rehabilitation is proud to partner with you, your staff, and your residents!

Posted on

Roll Up, Reliant!

We all hope to see, sometime in the near future, a resumption of normalcy where we can walk in and out of our facilities without masks and PPE, where we can visit with family members freely and give our elderly loved ones tight hugs and pecks on the cheek.  With the COVID-19 vaccine rollout, this hope is that much closer to becoming a reality.

Even though we have this glimmer of hope with the production of the vaccine, that is only the first step.  It is now a matter of distributing, administering, and educating.  There is fear, anxiety, and uncertainty regarding the vaccine, therefore, educating our healthcare professionals and residents on the safety and benefits of the COVID-19 vaccine is paramount.  

Our long-term care residents and healthcare frontline workers are among the first to have the opportunity to be vaccinated. While the latest statistics show a very high participation rate among residents, they also show that a large number of healthcare workers are shying away from rolling up their sleeve.  As healthcare workers, we are some of the most trusted individuals and often provide a sense of comfort to everyone else looking for guidance in such a time of unknown.  Getting vaccinated may not only protect you, but your loved ones, and those at high risk, including our beloved long-term care residents.

Reliant has been proactive in vaccination awareness for our therapists. This includes sharing peer vaccination stories and posting a series of videos by Dr. David Gifford, AHCA/CCAL, addressing important questions about the COVID-19 vaccine.  If you have not had a chance to watch them and want to hear some pressing questions answered, take a few minutes and click on the links below.

 Why Should I Get the COVID-19 Vaccine?

Does the COVID-19 Vaccine Cause Allergic Reactions?

What are the Side Effects of the COVID-19 Vaccine?

​​​How Was the COVID-19 Vaccine Developed So Quickly?

Will the COVID-19 Vaccine Cause Infertility​?

Why Should I Get the COVID-19 Vaccine Now When I Can Wait to See What Happens? ​

Get informed and let’s ROLL UP, Reliant!

Posted on

COVID-19 Vaccine Resources

With the increasing availability of COVID-19 vaccinations on the horizon and updated information being released almost daily, organizing the pertinent material into a concise usable format can be daunting. Below are the most up-to-date resources from the CDC, CMS, and FDA regarding the COVID-19 vaccine.

CDC Vaccine Resources

CMS Vaccine Resources

FDA Vaccine Resources

Posted on

CMS Provides Updated Guidance for Use of Waivers

CMS has updated its guidance and provided specific instructions for using the Qualified Hospital Stay (QHS) and benefit period waivers, as well as how this affects claims processing and SNF patient assessments.

  • To bill for the QHS waiver, include the DR condition code. To bill for the benefit period waiver:
    • Submit a final discharge claim on day 101 with patient status 01, discharge to home.
    • Readmit the beneficiary to start the benefit period waiver.
  • For ALL admissions under the benefit period waiver (within the same spell of illness):
    • Complete a 5-day PPS Assessment. (The interrupted stay policy does not apply.)
    • Follow all SNF Patient-Driven Payment Model (PDPM) assessment rules.
    • Include the HIPPS code derived from the new 5-day assessment on the claim.
    • The variable per diem schedule begins from Day 1.
  • For ALL SNF benefit period waiver claims (within the same spell of illness), include the following:
    • Condition code DR – identifies the claims as related to the PHE
    • Condition code 57 (readmission) – this will bypass edits related to the 3-day stay being within 30 days
    • COVID 100 in the remarks – this identifies the claims as a benefit period waiver request

Note: Providers may utilize the additional 100 SNF benefit days at any time within the same spell of illness.

Claims are not required to contain the above coding for ALL benefit period waiver claims.

Example: If a benefit waiver claim was paid utilizing 70 of the additional SNF benefit days and the beneficiary either was discharged or fell below a skilled level of care for 20 days, the beneficiary may subsequently utilize the remaining 30 additional SNF benefit days as along as the resumption of SNF care occurs within 60 days (that is, within the same spell of illness).

Additional instructions can be found in the article if you previously submitted a claim for a one-time benefit period waiver that rejected for exhausted benefits.

CLICK HERE to view the MLN Matters article.

CLICK HERE for the updated list of blanket waivers available.