CUSTOMER PARTNERINGProprietary Customer Relationship Management Program Platform

Reliant Rehabilitation is your strategic partner in analyzing, understanding and forecasting the impact of industry changes, including SNF reimbursement changes announced in the Patient-Driven Payment Model (PDPM) proposed rule.

Customer Partnering Services

Customer Partnering Services

Our proprietary Customer Relationship Management Program (CRM) provides a full suite of capabilities for developing and managing care. The CRM program also provides training for managers to cultivate deeper client relationships and drive increased client retention and satisfaction.

Strategic Partnership

Reliant Rehabilitation works strategically with our partners to identify best practices for delivering quality care and measurable outcomes, while providing a model of care that fits within current reimbursement guidelines for each individual patient. We understand that our partners’ financial success is vital to our mission of providing quality care and great customer service. To this end, we work with you to ensure that each patient receives a comprehensive assessment and has accurate diagnostic coding and correct ADL scoring. In both current and future classification systems, whether traditional or managed, Reliant Rehabilitation proactively assists in analyzing and planning for rule changes.

Client Education and Industry Expertise

As your partner, Reliant delivers on-site quarterly business reviews, and interdisciplinary clinical and regulatory training appropriate for nursing, activities, administration and therapy. Our timely updates on reimbursement reform, including PDPM and Section GG interdisciplinary education, help you prepare for change implementation and comprehensive evalutation and correct coding. With our Client Portal, you can also access dashboards, audits and medical review status.

On-site Leadership

WE provide a Director of Rehab as a key member of your facility’s management team. The DOR participates in your QA/PI process and attends daily stand-up key care management meetings, performing monthly chart audits to monitor/maintain documentation integrity. You’ll also receive support, including on-site visits, from the Regional Director of Operations. Our client portal provides further transparency and ability to track progress.

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