New Targeted Plan for Healthcare Facility Inspections

On March 23, 2020 CMS released guidance to state survey agencies further prioritizing and suspending most federal and state surveys and delaying revisit surveys for the next three weeks beginning March 20.

CMS has released this survey tool to review infection prevention and control practices. Providers are encouraged to perform a self-assessment utilizing this same tool. Surveyors will review for:

  • Overall effectiveness of the Infection Prevention and Control Program (IPCP) including policies and procedures
  • Standard and transmission-based precautions (with the understanding that certain essential supplies are scarce, and facilities should not be penalized for not having certain supplies if they are unable to obtain them)
  • Quality of resident care practices, including those with COVID-19 (laboratory-positive cases), if applicable
  • Surveillance plan
  • Visitor entry and facility screening practices
  • Education, monitoring and screening practices of staff
  • Facility policies and procedures to address staffing issues during emergencies, such as transmission of COVID-19

Click here for the Survey Prioritization Fact Sheet.

PPE Guidance from CDC and CMS

The CDC issued guidance for optimizing the PPE supply, specifically facemasks, gowns and eye protection, including suggestions on what to do in case of shortages.

CMS recommends reaching out to a health care coalition (HCC) in your area for emergency response assistance. Click here for an interactive map with contact information.

Additionally, AHCA has warned providers to beware of COVID-19 scams selling PPE or other supplies. To aid in differentiation between legitimate businesses and scams, the Federal Trade Commission (FTC) has provided general guidance on COVID-19-related scams.

CDC and CMS COVID-19 Resources

As the COVID-19 pandemic continues to evolve, the guidance from the CDC and CMS is updated regularly. Reliant is monitoring the below sites and encourages our care partners to do the same.

March Clinical Appeals

Denial Reason Code W7020- NCCI Edit Update

In February, CMS rescinded the National Correct Coding Initiative (NCCI) Edits which restricted the billing of CPT codes 97530 and 97150 on the same day as billing of PT/OT evaluation codes (97161, 97162, 97163, 97164, 97165, 97166) retroactively to January 1, 2020. Nonetheless, many providers have experienced line item denials due to the edit enacted for the short duration. These line item denials are reflected by reason code W7020. To resolve, CMS will be correcting the NCCI edit, beginning April 6, 2020. Medicare Administrative Contractors (MACs) will automatically reprocess claims, without provider action.  When reconciling payments,

  • Review Part B line items for denial of HCPCs 97530 and 97150, in the presence of evaluation codes 97161, 97162, 97163, 97164, 97165, 97166.
  • If line item denials are identified, determine if reason code W7070 is appended.
  • If confirmed, flag impacted claims for review for automatic reprocessing following CMS correction of the edit, beginning April 6, 2020.
  • CMS has indicated provider action is not required.
  • Follow up with your MAC should reprocessing not occur or occur with errors.

SNF Claims Incorrectly Cancelled

From January 26 through February 16, 2020, a software issue caused SNF claims to be incorrectly cancelled with a message that there was no three-day qualifying hospital stay. This issue has been corrected. If your claims were incorrectly cancelled, re-bill them in sequential order to receive payment.

  • Claims need to process in date of service order for each stay for the Variable Per Diem (VPD) to calculate correctly.
  • Submit claims in sequence and wait at least 2 weeks before billing subsequent claims.
  • Some of the affected claims with older dates of service will require a timely filing exception; enter “Resubmission due to non-qualifying stay” in the remarks field.

Click here for more information.

HIPAA Privacy & COVID-19

In this unprecedented time with worldwide infection of COVID-19, there are provisions within the HIPAA Privacy Rule to address use and disclosure of patient information in a public health emergency to aid in prevention and control of the spread of disease. While this provision addresses use and disclosure to authorized public health authorities, Covered Entities and Business Associates must continue to safeguard patient information from impermissible uses and disclosures.

Refer to the bulletin released by the Office of Civil Rights (OCR) in February 2020 at this link OCR HIPAA Privacy and COVID-19 for more information regarding HIPAA Privacy Rule relating to infectious disease control.

Enhancing the Quality of Life of Individuals with Lung Disease

Individuals with respiratory illnesses often take shallow breaths causing chest muscle weakness, reduced oxygen circulation, shortness of breath and fatigue. Effective pulmonary programs can increase quality of life and reduce unnecessary hospitalizations.

Individuals with respiratory illnesses often take shallow breaths causing chest muscle weakness, reduced oxygen circulation, shortness of breath and fatigue. Effective pulmonary programs can increase quality of life and reduce unnecessary hospitalizations.

Three types of breathing exercises

  1. Pursed Lip Breathing: Helps to increase the length of expiration

a.         Relax neck and shoulders

b.         Breathe in for two counts through nose

c.         Breathe out for three to four counts through pursed lips.

d.         “Smell the roses, blow out the candles!

2. Deep Breathing: Helps to calm nerves and exercise the diaphragm

a.         Inhale for 4 seconds

b.         Hold for 4 seconds

c.         Exhale for 4 seconds

d.         Hold for 4 seconds

3. Diaphragmatic Breathing: Helps train the abdominal muscles to aid during exhalation to fully empty the lungs

a.         Place one hand on your upper chest and the other just below the ribcage.

b.         Breathe in slowly through your nose, so your stomach moves out against your hand. The hand on your chest should remain as still as possible.

c.         Tighten your stomach muscles, letting them fall inward as you exhale through pursed lips.

Key Benefits of Breathing Properly: 

•          Endorphins, the body’s natural painkiller, are released

•          Improved blood flow

•          Improves posture

•          Reduces inflammation

•          Detoxifies the body by releasing toxic carbon dioxide

•          Stimulates lymphatic system

•          Improves digestion

•          Relaxes the mind and body

The Amplifying Quality of Group Therapy

Although the concept of group therapy is not new to long-term care, the implementation of the Patient Driven Payment Model (PDPM) has ignited renewed interest in its utilization during a skilled stay. From the resource availability to expand restorative nursing programs that allow up to four skilled residents in a group, to the revised group definition under Section O of the RAI manual, it is highly likely the clinician, staff, and patient interaction throughout a stay will reflect an exciting environment of peer motivation and social engagement.  

Prior to PDPM, if a therapy clinician executed a group with skilled residents participating, the group had to be planned for no more nor less than four individuals. Now, when a skilled resident is included in a group, the clinician has the autonomy to mold the size of the group to include anywhere from two to six participants, as appropriate. The psycho-social benefits and opportunity to apply functional carryover techniques within a quality, patient-centered group have not changed.

As noted by CMS and in multiple research studies, the psycho-social benefits of group are varied and include enhanced learning, increased sense of support, decreased depression, and improved motivation. Consider the story of a skilled patient who planned to return home alone. Prior to the event that led to the skilled stay, she participated in social outings once a week and depended heavily on loved ones to drop by for social interaction. Her family and friends encouraged her to “get out more”, but due to a self-perceived burden and a touch of embarrassment over her functional changes, she frequently declined the invitations. Eventually, this unintentional social isolation led to depression, sadness, and declining functional health. In her weakened functional state, she fell and although no fractures or breaks resulted, she did admit to the hospital due to altered mental status, dehydration, and mild malnutrition. Once stabilized, she admitted to a skilled nursing facility with the hope her weakened state could be reasonably reversed for a safe return home. During her stay, she participated in a physical therapy group once a week in addition to her daily individual therapy. Knowing her history, the clinician formulated a peer group identifying patients with similar goals targeting gait and balance, with the knowledge that this patient needed the peer motivation and example for attaining and maintaining her functional gains once she discharged home. During those sessions, the patient was encouraged by the evidence that her story was not unique and allowed her to self-identify the functional and emotional effects of isolation all while achieving her physical therapy goals.

Group therapy presents the unique opportunity for the therapy practitioner or restorative nursing staff to engage the patient during their care journey in novel ways. As a result, success is often amplified due to the underlying qualities inherent within group formats that simply cannot be mirrored in individual treatment sessions.  Whether delivered by restorative aides as part of a nursing program or by therapy clinicians as part of a rehabilitation stay, there is magic in the makeup of a group that is created with patient-centered intention and guided by staff who recognize the benefits of community and teamwork.

HIPAA Privacy Rule Refresher

Refresh your memory with some of the Privacy Rule points below:

  • HIPAA’s Privacy Rule goal is to protect the confidentiality of patient/resident healthcare information.
  • Protected Health Information (PHI) is individually identifiable health information collected from an individual and created or received by a health care provider, health plan, or health care clearing house relating to past, present, or future physical or mental health conditions of an individual.
  • Information is “individually identifiable” when any of the 18 types of identifiers can be used to identify an individual (e.g. name, address, dates such as birth date, account number etc.).
  • The HIPAA Privacy Rule applies to healthcare organizations, healthcare plans, healthcare clearinghouses, and business associates with access to PHI.
  • PHI can be in paper or electronic form, as well as in verbal communications. 
  • Photos and videos of patients/residents are PHI and require documented authorization to take and use.
  • Access to PHI must be restricted to the minimum access needed to accomplish the intended objective.
  • PHI cannot be used or disclosed without documented patient authorization unless it is for any of the following purposes or situations:
    • Use or disclosure to the patient
    • Use or disclosure for treatment, payment, or general healthcare operations
    • Use or disclosure if the individual can agree or object to a disclosure such as a patient bringing a family with them when discussing care with a physician
  • Covered Entities (CE) are required to provide residents/patients with a Notice of Privacy Practices (NPP) to tell how the CE may use and share their health information.
  • Disposal of documents containing PHI must be rendered unreadable.  Shredding is the most common method of disposal.  Before disposal, be sure to follow your organization’s data retention policies.

For more information regarding HIPAA Privacy, visit www.hhs.gov.

Appeals Demonstration and How it Continues to Evolve

Effective May 1, 2019, CMS expanded C2C Innovative Solution’s QIC Telephone Discussion and Reopening Process Demonstration to include providers/suppliers within certain MAC jurisdictions. Under the Demonstration, providers have the opportunity to participate in a recorded telephone discussion that will be included and considered as part of the appeals case file, prior to C2C’s reconsideration decision. In addition, the QIC has the authority to conduct reopenings on previously adjudicated unfavorable claims that are currently pending Administrative Law Judge (ALJ) assignment and/or unfavorable reconsiderations that have been decided by the QIC, but not yet appealed to OMHA.  Participation in the Telephone Discussion Demonstration is voluntary.

C2C will issue a form letter notifying the appellant that the claim has been selected to participate in the Telephone Discussion Demonstration. Participants will be allowed 14 calendar days from the date of the notification letter to respond by returning the forms with the enclosed letter and indicate a desire whether or not participate in this voluntary Telephone Discussion Demonstration.

If the provider concurs with the request to participate in the Telephone Discussion Demonstration, C2C will conduct the telephone discussions and shall be specific in clarifying Medicare policies and requirements, educating the provider/supplier, and identifying any materials, evidence, and/or documentation that would yield a favorable outcome as part of the reconsideration process. Following the telephone discussion, a reconsideration professional at the QIC will conduct the medical or technical review, considering and applying any additional information or supporting documentation that was provided as a result of the telephone discussion. After reviewing all documentation available, the reconsideration professional will issue a decision on the case.

Click here to read on for more information from C2C.

8 Sweet Ways to Love Your Heart

February is Heart Health Month. Here are some of the top ways to keep the heart healthy and happy.

  1. Sleep. Getting at least seven hours of sleep each night has been shown to reduce the amount of calcium build up in our hearts. Get to bed at a reasonable time or let yourself sleep in when you can.
  2. Be less salty. Adults should consume less than six grams of salt per day or about one teaspoon. Check food labels and cut down on added salt to foods and enjoy the natural flavors instead.
  3. Get fruity! (and veggie). Increase your intake of fruits and vegetables as much as possible throughout the day. Giving your body the nutrients it needs can be healing and give you and natural energy boost.
  4. Keep your hands busy. Knitting, quilting, woodworking, scrap-booking and other activities we do with our hands keeps our minds active and also can help reduce our stress levels.
  5. Dance. Saying to “exercise more” sounds like a chore but telling you to “dance” three or four times a week is a cardiovascular activity that will help to improve your strength and stamina as well.
  6. Laugh. When we laugh, stress hormones are reduced, endorphins and T-cells are boosted, and we can get a good ab workout when we have a good belly laugh. Considering all this, laughter actually might be nature’s best medicine.
  7. Stretch it out. Stretching can help improve your balance, strength and flexibility. It also helps reduce stress and can help improve heart health by helping you relax. Do some simple stretches throughout the day to stay nimble and loose.
  8. Eat breakfast. Eating a nutritious breakfast every morning can help maintain a healthy weight and get your metabolism awake for the day. Food is fuel, so eating a heart-healthy meal at the beginning of the day can help kick start a great day!

Credit: A Year of Wellness™, www.ayow.com

Reducing Pain Naturally

Both acute and chronic pain can be debilitating and severely impact quality of life. What’s more, the number of people who have died from an opioid overdose has quadrupled from 1999 to 2015. Opting for non-drug pain management alternatives is preferable for both patients and physicians.

Acute Pain:

  • Acute pain is a warning sign that tissue damage has occurred or may occur.
  • Acute pain is a type of pain that is directly related to soft tissue damage such as a sprained ankle or a paper cut.
  • An acute pain signal is the body’s way of providing protection from injury or further injury.
  • Acute pain lasts for a short time (up to 12 weeks).

Chronic Pain:

  • Chronic pain occurs when the brain determines there is a threat to one’s wellbeing based on the many signals it receives from the body.
  • It can occur independently of any actual damage due to injury or illness, and may extend beyond the normal tissue healing time.
  • With chronic pain, the nervous system creates pain even after the physical injury/illness has healed.

Non-drug Pain Treatments:

  • Posture and balance training
  • Manual therapies including myofascial release and soft tissue mobilizations
  • Modalities including diathermy, electrical stimulation, or ultrasound (limited duration)
  • Flexibility exercises
  • Energy conservation techniques
  • Adaptive techniques for completing common activities
  • Relaxation techniques such as Thai Chi, Yoga, distraction activities, deep breathing, meditation, socialization activities, hobbies, etc.

Celebrating the Successes of 2019

The past year ushered in a new era for the long-term care industry. With implementation of the Patient Driven Payment Model (PDPM), as well as full implementation of the Requirements of Participation (RoP), evolving became a part of our daily lives.

The past year ushered in a new era for the long-term care industry. With implementation of the Patient Driven Payment Model (PDPM), as well as full implementation of the Requirements of Participation (RoP), evolving became a part of our daily lives.

Through preparation, collaboration and continued evaluation of processes we have celebrated many successes. Together over the past year, we have explored all aspects of the PDPM, as well as the regulatory impact of the RoP and rehabilitation’s role in partnering with facilities for collaborative communication and success, all while never losing focus on patient outcomes.

We celebrated patients’ successes as they met their goals and returned to prior levels of independence, many returning to the community. In 2019, Reliant therapists climbed our Clinical Advancement Ladder and teams continuously practiced at the top of their licenses all while commemorating holidays with themed parties, fabulous costumes and fun activities for the patients.

Because our dominant focus was on our care for the patient, we maneuvered through these uncharted regulatory waters successfully. As we continue to fine tune processes, our focus remains on patient satisfaction and positive patient outcomes for that is at the heart of all we do. Their successes are our successes!

A year from now when we are reviewing our successes, we will have learned, adjusted, grown and flourished. We look forward to our continued partnerships allowing us to do what we do best because, together, our Care Matters.

Email and Protected Health Information

Business Email Compromise (BEC) is a type of attack on company email systems where the hacker’s goal is to gain access to an email system and search for data that can be used to commit fraud.

In the healthcare industry, fraudsters are committing BEC to steal protected health information (PHI). Why? Because PHI has many use cases unlike credit card and account data which is only useful until the victim cancels the credit cards and accounts. PHI such as a “Face Sheet” typically contains a treasure trove of information that can be used to commit medical services theft, Medicare/Medicaid fraud, fraudulent insurance billing, and income tax fraud to name a few.

Healthcare companies and their employees are required by HIPAA to protect PHI. You can do your part to protect PHI from BEC by taking the following actions:
• deleting emails containing PHI as soon as they are no longer necessary to retain,
• never sharing your password with anyone,
• changing your password regularly using strong passwords, and
• before clicking any link – STOP. LOOK. THINK.

A Hard Stop and Fast Go: RUGs-IV to PDPM Transition

September is here, which means October 1st is less than 30 days away. Transitioning the patients receiving care under Medicare Part A to the PDPM September 30th to October 1st will require the planning and attention of the interdisciplinary team (IDT). Here are some IDT considerations for all Medicare A patients admitted prior to October 1st:

  • Payment for the month of September, regardless of admit date, must be transmitted using the RUGs IV classification system.
  • To receive payment for October 1st and beyond, a Transitional Interim Payment Assessment (IPA) must be completed and have an ARD set no later than October 7, 2019.
  • The facility has the normal transmission time frame of 14 days to submit the transitional IPA. Use this time and plan appropriately!
  • Remember! The patient’s care needs and plans do not change on October 1st. Only payment is changing. A therapy recertification or re-evaluation is not necessary, and the facility care plan is still active.
  • Therapy and nursing will need to complete interim Section GG scoring for the 10 Section GG items that produce the PDPM Function Score.
  • Discuss current caseload and any new admissions to identify all necessary comorbidities, clinical conditions and services, restorative nursing needs, primary reason for skilled admission, and surgical interventions during the most recent hospital stay.
  • Ensure timely communication of admissions for screening and/or completion of a holistic evaluation by therapy.
  • Plan for discharge destination and goals upon admission to allow for predictive length of stay and to identify patient specific education and resource needs.
  • Continue to coordinate care between therapy, nursing, and facility support staff to foster outstanding functional outcomes and safe transitions to the next level of care!

Your partners at Reliant Rehabilitation are here to help with the transition to the PDPM.  The Director of Rehabilitation at your facility has been provided extensive training and is equipped to facilitate therapy and collaborate with the facility through the October 1st transition.  Feel free to reach out to your Reliant partners with any questions or to help you problem solve.  Together, we can make this a smooth transition.

Return to Provider Codes and the Patient Driven Payment Model

ICD-10 Codes and PDPM Mapping

The Centers for Medicare and Medicaid Services (CMS) have identified, categorized, and mapped medical conditions through ICD-10 coding which predict payment for physical therapy, occupational therapy, speech therapy, nursing, and non-therapy ancillary needs.

Physical therapy, occupational therapy, and speech therapy will be categorized based on the primary diagnosis for the SNF stay as coded in item I0020B. This single primary diagnosis will then map to 1 of 10 PDPM clinical categories which directly impacts reimbursement.

Are “return to provider” codes allowed?

Certain codes entered in I0020B (primary reason for skilled stay) will map to “return to provider”. If a “return to provider” code is used in I0020B of the MDS, the claim will be returned for revision of the code entered in I0020B.

The “return to provider” codes include symptom codes that may be used by physical, occupational, and speech therapists as treatment diagnoses on their plans of care.

Examples include but are not limited to: M25.561 pain in right knee, M62.81 muscle weakness (generalized), R13.11 dysphagia – oral phase, R27.9 unspecified lack of coordination, R26.81 unsteadiness on feet, and R41.841 cognitive communication deficit.

Symptom codes do not represent the primary reason for the SNF stay; therefore, they are not appropriate for I0020B. However, they do support the highly specified and individualized treatment provided to the patient by therapy and must be coded by therapy as treatment diagnoses and reflected on the UB04 and other areas of the MDS. This coding ensures a full clinical picture of the patient’s clinical characteristics is provided and ensures the claim is supported in the event additional review is requested.

Ten Simple HIPAA Tips

  1. Ensure discussion of PHI (protected health information) is where you cannot be easily overheard. 
  2. ePHI should not be saved on unencrypted devices such as laptops, desktops, servers, USB drives, etc.
  3. When leaving your workstation unattended, logoff or manually lock your workstation.
  4. Computer equipment should not be left unsecured such as in an unattended vehicle or hotel room.
  5. PHI should not be left on a copier or scanner unattended.
  6. Paper PHI should be disposed of properly by shredding.
  7. Keep passwords safe. Do not write down or share your password.
  8. Double check fax numbers and email addresses to ensure you have the correct information before faxing or emailing PHI.
  9. Patient photos or stories require a signed authorization prior to taking or using. Authorization forms can be obtained on the Reliant portal.  
  10. Report suspected HIPAA violations to your supervisor or the company privacy officer.  Reliant employees may contact their Privacy and Information Security Officer at privacy@reliant-rehab.com.

HIPAA Happenings: Holiday Phishing

Cyber criminals take advantage of the holidays to disguise their phishing campaigns and malware as seasonally accepted email. Requests for donations to fraudulent organizations, bogus holiday advertisements, and posing as package delivery services are common this time of year.
Click here to view a real example of a phishing email impersonating Federal Express.

What to Do If You Suspect You Are a Victim of Phishing:

  • Change your password immediately.
  • Contact your IT Department.
  • For Reliant employees contact support@reliant-rehab.com or call 225-767-7670.

CMS’ FY 2020 SNF PPS Final Rule Released

Yesterday, the Centers for Medicare and Medicaid Services (CMS) issued the FY 2020 Skilled Nursing Facility (SNF) Prospective Payment System (PPS) Final Rule, which will take effect on October 1, 2019. 

This final rule updates the payment rates used under the prospective payment system (PPS) for skilled nursing facilities (SNFs) for fiscal year (FY) 2020. CMS has also made minor revisions to the regulation text to reflect the revised assessment schedule under the Patient Driven Payment Model (PDPM). Additionally, CMS revised the definition of group therapy under the SNF PPS, and implemented a subregulatory process for updating the code lists ICD-10 used under PDPM. Finally, the final rule updated requirements for the SNF Quality Reporting Program (QRP) and the SNF Value-Based Purchasing (VBP) Program.

Below are a few highlights from the final rule: 

  • The federal rates in this final rule reflect an update to the rates that CMS published in the FY 2019 SNF PPS final rule, which reflects the SNF market basket update, as adjusted by the multifactor productivity (MFP) adjustment, for FY 2020.
  • The SNF market basket percentage is 2.4 percent for FY 2020, which is an increase in payments of $851 million compared to FY 2019. This estimated increase is attributable to a 2.8 percent market basket increase factor with a 0.4 percentage point reduction for the multifactor productivity adjustment. This is a decrease from the proposed update of 2.5 percent and $887 million.
  • Effective October 1, 2019, group therapy will be defined as “a qualified rehabilitation therapist or therapy assistant treating two to six patients at the same time who are performing the same or similar activities.”
  • CMS is not finalizing its proposal to expand data collection for SNF QRP quality measures to all SNF residents, regardless of their payer. 
  • CMS is finalizing as proposed, without modification, the process for updating the ICD-10 code mappings and lists associated with PDPM. As proposed, the subregulatory process for updating the ICD-10 codes used under PDPM will take effect beginning with the updates for FY 2020.   
  • The Final Rule updates requirements for the SNF QRP, including the adoption of two Transfer of Health Information quality measures and standardized patient assessment data elements that SNFs would be required to begin reporting with respect to admissions and discharges that occur on or after October 1, 2020. 
  • CMS is finalizing its proposal to exclude baseline nursing home residents from the Discharge to Community Measure.
  • CMS is finalizing its proposal to publicly display the quality measure, Drug Regimen Review Conducted with Follow-Up for Identified Issues, under the SNF Quality Reporting Program.
  • CMS is replacing the terminology for the “5-Day Assessment” with “Initial Medicare Assessment”.

Password Hygiene

Do you have good password hygiene?  Good password hygiene helps keep your work and personal information safe. 

You have healthy password hygiene if you:

  1. Create
    strong passwords by establishing passwords minimally 8 characters in length and
    containing upper case, lower case, and symbols. 
    A password of more than 8 characters is even better because more guesses
    will be needed by hackers to get it right. 
    Even with frequent warnings regarding cyber security, the two most
    common passwords people use are “password” and “12345678”!
  2. Use
    a different password for every account or online profile.  Should the system you are using be
    compromised that password could be published for the world to see.  There are almost 2.7 billion rows of data in the
    “Have I Been Pwned?” website of account information that has been compromised
    in data breaches.  This is a respected
    site that aggregates data breaches in order to make it easy for people to find
    out if they have been impacted by a breach. 
    You can check it yourself by going to https://haveibeenpwned.com.  
  3. Use
    two-factor authentication (2FA) whenever available.  This requires a second code be entered that
    will be provided through text, email or token in addition to your User ID and
    Password. Article Sponsored Find something for everyone in our collection of colourful, bright and stylish socks. Buy individually or in bundles to add color to your sock drawer!
  4. Never
    write down your User ID or password and particularly never write it down and
    post it to your computer.

Maintain healthy security by maintaining healthy password hygiene.

Initiating Conversations Beyond the Facility

Ninety-five days, three months, or one quarter to go until the hard transition from RUG-IV to PDPM. However you prefer to frame it, there’s no denying the next few weeks will demonstrate a shift from theoretical planning of the facility processes to practical application. Within the current planning process Reliant has been privileged to be included in many of your conversations regarding facility education opportunities, interdepartmental communication strategies, and service delivery execution under PDPM.

The preparation and planning strategies have circulated around accurate MDS coding to ensure appropriate resource provision for the patient’s care needs while a resident in our facilities. We are actively educating all levels of nursing staff, therapy staff, administration, and admissions coordinators in expected conversation changes, but have we considered education needs beyond the facility? 

Under PDPM, facilities will be asking more detailed questions of the hospital discharge coordinators and specialists’ offices. We’ll be seeking clarification, coding specificity, and asking probing questions to ensure the patient’s assessment reflects all active comorbidities and conditions. As such, our community partners may begin to ask, “Where is this coming from?” Providing these partners with a big picture snapshot of PDPM and potential conversation changes will help to ease questions and prepare our partners for their own best practice referral strategy.

Team work and collaboration should start before a resident’s admission to the SNF and continue throughout the entire stay.  If you haven’t already, now is the time to reach out to your partners to initiate conversations regarding any process changes required for this transition.  By working together and proactively engaging our referral sources, we can identify education targets now, and avoid pitfalls in the future.